Help Center
How Can We Help?
Find answers about packing, shipping, tracking, rates, delivery, and the items you can send.
Search published help pages and articles for packing, tracking, rates, delivery, customs, and more.
Prohibited & Restricted Items
Check what you can send before packing, including items that may be restricted or need special handling.
Packing Guide
Simple tips for packing boxes, fragile items, and household cargo safely.
Tracking Help
Understand your tracking number, shipment statuses, and common tracking questions.
Rates & Payments
Find current rate information, payment guidance, and answers about cargo charges.
Pickup & Delivery
Learn how collection, scheduling, UAE pickup, and delivery in the Philippines work.
Frequently Asked Questions
Quick answers to common questions about sending, tracking, rates, and support.
Customs & Documentation
Know what information and declarations may be needed before your cargo is sent.
Claims & Cargo Concerns
Need help with damaged, delayed, missing, or incomplete cargo? Find out what to prepare and how to report a concern.
QUICK ANSWERS
Frequently Asked Questions
Quick answers about booking, service options, timing, and packing.
How do I book a pickup?
Use the online booking form and choose a preferred collection date. You can also contact the team if you need help before booking.
Can I choose sea or air cargo?
Yes, when both services are available for your shipment. Sea cargo is usually chosen for value, while air cargo is useful when timing matters more.
How long will delivery take?
Timing depends on the shipping mode, destination, schedule, customs processing, and final-delivery route. Ask the team for the current estimate before you send.
Can you pack unusual or fragile items?
Special handling may be available for bicycles, appliances, electronics, furniture, and fragile items. Ask about wrapping or wood crating before pickup.
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