Packing Guide
Practical tips for preparing boxes, fragile items, and household cargo.
Help Center
How Can We Help?
Find answers about packing, shipping, tracking, rates, delivery, and the items you can send.
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What do you need help with?
Search published help pages and articles for packing, tracking, rates, delivery, customs, and more.
Frequently asked questions
Know before you pack.
Quick answers about booking, service options, timing, and packing.
How do I book a pickup?
Use the online booking form and choose a preferred collection date. You can also contact the team if you need help before booking.
Can I choose sea or air cargo?
Yes, when both services are available for your shipment. Sea cargo is usually chosen for value, while air cargo is useful when timing matters more.
How long will delivery take?
Timing depends on the shipping mode, destination, schedule, customs processing, and final-delivery route. Ask the team for the current estimate before you send.
Can you pack unusual or fragile items?
Special handling may be available for bicycles, appliances, electronics, furniture, and fragile items. Ask about wrapping or wood crating before pickup.
News & advisories
Latest Advisories
Pickup questions
Coverage, scheduling, loaded-box readiness, and rescheduling support.
Box and packing help
Box sizes, packing guidance, restricted items, and service selection.
Delivery support
Tracking, receiver corrections, delivery updates, and shipment concerns.
Ready when you are
Ready to Send?
Book a pickup online or ask the team which service is right for your shipment.