1. Requesting a Delivery or Pickup
Book Online When You’re Ready
The easiest way to request an empty box or schedule a packed-box collection is through our website.
When booking, choose your:
- Preferred date
- Morning, Afternoon, or Anytime
- Pickup or delivery address
- Contact details
Your requested schedule is subject to confirmation based on availability.
Planning ahead? We recommend submitting your request around 1–2 weeks before your preferred date whenever possible.
You can also contact us through WhatsApp if you need assistance, but online booking helps us process your request more efficiently.
2. Where Do We Pick Up in the UAE?
Current Pickup Coverage
Regular pickup and empty-box delivery are currently available in:
✓ Dubai
✓ Sharjah
You may still submit a request from other UAE locations. These requests will be reviewed and are subject to approval and scheduling availability.
The Western Region of Abu Dhabi is currently outside our service coverage.
Hard-to-reach location? Let us know when submitting your request if there are access restrictions, parking limitations, security procedures, or special directions for the driver.
3. Before Your Box Is Collected
Ready na ang box?
Book your collection once your cargo is packed and ready to go.
Before pickup, make sure you have:
✓ Your box securely sealed
✓ Completed shipment declaration
✓ Sender and recipient details
✓ Payment ready
✓ Your deposit reference or available deposit credit, if applicable
You may still add or remove boxes when the driver arrives. Your final shipment charge will be based on the cargo actually collected.
The driver will collect your shipment declaration together with your cargo.
4. What Happens on Pickup Day?
We’ll Confirm Before Collection
Once your schedule is confirmed, the driver may call or message you before arriving.
Please keep your phone available and make sure the cargo is accessible for collection.
After your shipment is collected:
- Your shipment status becomes Collected
- You receive your Box Shipment Number, such as
AKC-XXXX - You can use your shipment details to follow its progress online
5. Empty Box Delivery
Getting Your Empty Box
If you ordered an empty balikbayan box, please have the required deposit ready when the driver arrives.
After delivery, you’ll receive:
- Confirmation that the box was Delivered
- A receipt voucher
- Your deposit reference number, such as
RV-XXXX
Keep your deposit reference. If eligible, the available deposit credit can later be deducted from your shipment payment when your packed box is collected.
6. Need to Reschedule?
Plans Changed? Let Us Know Early.
Rescheduling is currently free.
You may request a different schedule before the scheduled delivery or collection day.
There may also be occasions when our operations team needs to move a schedule because of route or driver availability. If that happens, we’ll coordinate the updated schedule with you.
Need to Cancel?
Please let us know before the scheduled delivery or collection day whenever possible.
Refund requests, where applicable, are subject to review and approval.
7. What If We Miss You?
If our team cannot reach you or the delivery/collection cannot be completed, operations will try to contact you again and may arrange another schedule.
To help avoid a missed visit:
✓ Keep your registered phone available
✓ Provide clear location details
✓ Inform us about access restrictions in advance
✓ Make sure someone is available at the confirmed location
8. Delivery in the Philippines
The Final Journey Home
Once your shipment reaches the Philippines and completes the required processing, our Philippine forwarding partner handles the last-leg delivery.
Delivery is available to supported destinations across:
- Metro Manila
- Luzon
- Visayas
- Mindanao
- Selected offshore areas
When the shipment has been successfully received, its status will update to Delivered.
9. What If the Philippine Delivery Cannot Be Completed?
Failed final deliveries are uncommon, but if the recipient cannot be reached or the delivery cannot be completed, the issue will be reported to the sender.
The cargo may be kept safely with the Philippine forwarder while arrangements are being clarified.
If you receive a delivery concern, contact our team so we can coordinate the next step.
Can I Change the Philippine Delivery Address?
The delivery address cannot normally be changed once the shipment is in progress.
If there is an urgent issue with the address, contact us as soon as possible and we’ll check what options may still be available.
10. What Can Cause Delays?
Sometimes the Journey Takes a Little Longer
Your padala may occasionally take longer than expected because of circumstances such as:
- Vessel or port schedules
- Transshipment connections
- Customs processing
- Port congestion
- Weather conditions
- Public holidays
- Local delivery conditions
- Route or operational disruptions
These can affect the timing of a shipment without meaning there is a problem with your box.
Your cargo is still being handled through the shipment process. Tracking will update as the next recorded stage is reached.
Need Help With a Pickup or Delivery?
If you need help with your schedule, location, pickup, or delivery, have your booking or shipment number ready and contact our team.