For the latest balikbayan box rates, always check our Rates page.
1. Empty Box Deposits
Prepare Your Deposit Upon Box Delivery
A deposit is collected when your empty box is delivered.
Single or Combo Boxes
AED 50 deposit
Drum
AED 150 deposit
If you have an available deposit credit when your packed box is collected, it will be deducted from your collection payment.
Important: Please have your deposit payment ready when your empty box is delivered.
2. Other Cargo & Odd-Size Items
How Other Cargo Is Priced
Cargo that does not use a standard Kabayan Cargo box is generally calculated based on cubic meter (CBM) and destination.
This may include:
- Odd-size cargo
- Boxes purchased from another company
- Appliances and household items
- Furniture and oversized cargo
A minimum cargo charge of AED 100 applies. If the calculated amount is below AED 100, the minimum charge will apply instead.
Rates are subject to change, so please check with our team for the current price before sending.
Using a Box From Another Company
Yes, Kabayan Cargo can collect eligible cargo boxes purchased from other companies.
These boxes are assessed using the applicable cargo rate and minimum charge. Any promotional or discounted pricing, when available, will be communicated separately.
3. Packing & Crating Charges
Need Help Preparing Your Cargo?
Additional packing services are available for selected cargo.
Odd-Size Packing Assistance
AED 150 per CBM
Wooden Crating
Starts from AED 150 per crate.
The final crating charge may be requoted depending on the size and requirements of the cargo.
Tip: For large, fragile, or unusually shaped items, send us a photo and basic dimensions first so we can advise on the appropriate packing option.
4. When Do I Pay?
Empty Box Delivery
The empty box deposit is due when the box is delivered.
Packed Box Collection
The shipment payment is due upon collection.
If you have an available box deposit credit, it will be deducted from the amount due for collection.
Payment must be completed before the service can proceed.
5. Payment Methods
How You Can Pay
Payments are accepted in UAE Dirhams (AED) through:
✓ Cash
✓ Bank Transfer
✓ Credit Card
✓ Debit Card
✓ Tabby
Additional charges may apply to card and Tabby payments.
If you choose a digital payment method, please keep your payment reference or proof of payment available for verification.
What If a Payment Fails or Is Incomplete?
The service cannot proceed until the required payment has been completed.
If your bank transfer or digital payment is not yet confirmed, our team may ask you to provide the payment reference before continuing.
6. Receipts & Invoices
Need Proof of Payment?
Payment confirmation or receipt vouchers may be provided digitally or on paper.
If you need an invoice, you can request one from our team.
Keep your receipt or payment reference in case you need help with your transaction later.
7. Cancellations & Refunds
Need to Cancel Your Request?
Cancellation should be requested before the scheduled box delivery or cargo collection takes place.
If you need to cancel or make a change, contact our team as early as possible.
Refund requests are subject to review and approval.
8. Are There Customs or Destination Charges?
There are currently no separate customs or destination charges added to the shipment price.
If anything about your quotation or payment is unclear, confirm the amount with our team before making payment.
Need Help With a Payment?
If you have a question about a charge, payment confirmation, deposit, or invoice, contact our team and have your booking or payment details ready.