Privacy Policy
Last updated: 25th Aug 2026
Kabayan Cargo is a service of Airlink International UAE.
This Privacy Policy explains how we collect, use, store, and share personal information when you use the Kabayan Cargo website, submit a service request, send cargo, track a shipment, contact our team, or use our related services.
We collect personal information that is reasonably necessary to provide, manage, support, and improve our services.
1. Information We Collect
The information we collect depends on the service you use.
Contact Information
We may collect your full name, mobile number, email address, customer or booking reference, and information you provide when communicating with us.
UAE Pickup or Service Information
When you request an empty box, cargo collection, survey, or another service, we may collect your UAE service or pickup address, emirate or service area, preferred service date, preferred time, access instructions, and service notes.
Optional Location Information
Our online booking system may allow you to provide a location pin to help our driver find the service address.
If you choose to use this feature, we may collect location information such as latitude and longitude, location accuracy, and the source of the location information.
Your written service address remains the primary service address. Location information is only collected when you choose to provide or confirm it.
2. Recipient Information
For shipments to the Philippines, we may collect the recipient or consignee’s name, Philippine mobile number, complete delivery address, and destination or delivery region.
The sender is responsible for providing accurate recipient information and for ensuring that they are authorized to provide that information to us.
Recipient information is used primarily to process, coordinate, and complete the shipment and final delivery.
3. Booking & Cargo Information
When you submit a service request, we may collect information about the service requested, box or package type, number of cargo pieces, cargo dimensions, cargo description, destination, packing or crating requirements, special handling information, customer notes, preferred payment method, deposit reference where applicable, and how you heard about Kabayan Cargo.
For surveys or unusual cargo, we may also collect information about the size, weight, condition, access requirements, photographs, or other characteristics of the cargo.
4. Shipment Declarations
For cargo collection, we may collect information through a paper or digital shipment declaration.
This may include the shipper’s name, mobile number, email address and UAE collection address; the recipient’s name, contact number and Philippine delivery address; the destination; number and type of packages; declared contents; packing requirements; special handling notes; customer acknowledgement; and the date and time of acknowledgement.
Kabayan Cargo may retain previous versions of a declaration when corrections are made before collection.
Customers may request or keep a copy of their completed shipment declaration.
5. Identification
Customers may be asked to show a valid identification document for verification.
Recipients in the Philippines may also be required to present identification when receiving cargo.
Where copies of identification documents are required for a particular service, regulatory requirement, or official process, they will be handled as personal information in accordance with this Privacy Policy and applicable requirements.
6. Payment & Transaction Information
We may collect and maintain information relating to payments and transactions, including the payment method, amount paid, deposit amount and reference, receipt or voucher reference, bank-transfer or external payment reference, deposit credits, refunds or adjustments where applicable, and invoice information.
Card and Electronic Payments
When card, installment, banking, or other electronic payment services are provided through a third-party payment provider, that provider may process information required to complete the transaction.
The privacy practices and terms of the applicable payment provider may also apply.
7. Shipment & Tracking Information
During the shipment process, we may create and maintain records such as your AKC shipment or tracking number, shipment status, shipment history, cargo quantity, destination, warehouse or transport stages, collection records, delivery status, and operational notes relating to the shipment.
This information is used to manage your cargo and provide shipment and tracking updates.
8. Survey, Packing & Quotation Information
If you request a survey, packing service, crating, or quotation, we may collect cargo descriptions, dimensions, estimated or actual weight, quantity, packing requirements, handling requirements, survey notes, cargo photographs, quotation details, and quotation acceptance information.
Photos submitted to us should generally relate to the cargo or service requirement. Customers should avoid including unnecessary personal or confidential information in photographs.
9. Claims & Cargo Concerns
If you report damaged, missing, delayed, tampered, incomplete, or otherwise affected cargo, we may collect your shipment number, sender and recipient information, delivery details, shipment declaration, supporting records, photographs, videos, description of the concern, proof of item value where available, investigation records, and information relating to the resolution of the case.
This information may be retained as part of the investigation and resolution process.
10. Information You Provide When Contacting Us
If you contact Kabayan Cargo through email, WhatsApp, Facebook, telephone, website forms, or another official support channel, we may retain the information you provide as reasonably necessary to respond to your request, maintain service records, or resolve a concern.
Third-party communication platforms such as WhatsApp or Facebook operate under their own privacy policies and practices.
11. How We Use Your Information
We may use personal information to process bookings and service requests, deliver empty boxes, schedule collections, verify customer information, prepare shipment declarations, create shipment and tracking records, calculate and confirm cargo charges, process and verify payments, apply deposit credits, arrange surveys, packing or crating, coordinate shipment movement and Philippine delivery, contact senders and recipients, provide shipment updates, respond to customer enquiries, investigate claims, maintain accounting and operational records, prevent misuse or fraudulent activity, meet applicable legal or regulatory requirements, and improve our services and operations.
We aim to collect only the information reasonably necessary for these purposes.
12. Who We May Share Information With
Personal information may be shared where reasonably necessary to provide, manage, or support our services.
Kabayan Cargo & Airlink Personnel
Authorized operations, customer service, finance, management, drivers, and other personnel may access information necessary to perform their responsibilities.
Philippine Delivery & Forwarding Partners
Shipment and recipient information may be provided to Philippine forwarding or delivery partners so that cargo can be processed and delivered.
This may include recipient names, contact details, delivery addresses, shipment references, cargo information, and relevant shipment documentation.
Payment Providers
Payment-related information may be processed by banks, card processors, installment providers such as Tabby, or other payment providers when you choose those services.
Technology & Service Providers
We may use hosting, website, email, cloud, mapping, backup, security, and other technology or service providers that help us operate our website and services.
Government & Regulatory Authorities
Information may be provided to customs authorities, regulators, law enforcement, courts, or other competent authorities where required by applicable law or official process.
Kabayan Cargo does not sell customers’ personal information.
13. International Data Transfers
Because Kabayan Cargo provides shipment services between the UAE and the Philippines, some personal information may need to be transferred, accessed, or processed outside the UAE as part of normal shipment operations.
For example, recipient and delivery information may be provided to Philippine forwarding and delivery partners. Some technology and service providers may also process or store information in other countries.
Where applicable, international transfers of personal information are handled in accordance with applicable data protection requirements.
14. Marketing Communications
Information provided for a cargo booking or service request is primarily used to provide and support that service.
If you separately choose to receive newsletters, promotions, offers, service announcements, or other marketing updates, we may use the contact information you provided for those communications.
You may unsubscribe from or withdraw your consent to optional marketing communications at any time through the available unsubscribe method or by contacting us.
Marketing communications are separate from information that may be necessary to process or manage your shipment.
15. Cookies & Website Technologies
Our website may use cookies and similar technologies for website functionality, security, temporary sessions, secure customer links, remembering preferences, website performance, analytics, and other features where enabled.
Some cookies may be necessary for the website and online forms to function properly.
Where optional analytics, marketing, or similar technologies require a choice, visitors may be provided with cookie preferences through the website.
More detailed information may be provided through our Cookie Policy or cookie preference settings where applicable.
16. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
This may include completing the requested service, maintaining shipment and delivery records, providing customer support, investigating claims, maintaining accounting and payment records, meeting legal or regulatory requirements, resolving disputes, and protecting legitimate business records.
Different types of information may need to be retained for different periods.
When personal information is no longer reasonably required, it may be securely deleted, anonymized, or otherwise handled in accordance with applicable requirements.
17. Keeping Your Information Secure
We use reasonable administrative, technical, and operational measures designed to protect personal information from unauthorized access, loss, improper disclosure, alteration, misuse, or destruction.
We also take reasonable steps to limit access to personal information to personnel and service providers who require it for legitimate operational purposes.
No online or electronic system can guarantee absolute security, but we take reasonable measures to protect the information entrusted to us.
18. Your Privacy Rights
Depending on applicable law and the circumstances, you may have rights relating to your personal information.
These may include the right to ask what personal information we hold about you, request correction of inaccurate or outdated information, request deletion where legally applicable, request restriction or stopping of certain processing, withdraw consent where processing depends on consent, and raise a concern about how your information is being handled.
Some information may still need to be retained after a request for deletion where necessary for shipment records, accounting, legal obligations, claims, regulatory requirements, or dispute resolution.
To make a privacy-related request, please contact us using the details provided below.
19. Keeping Your Information Accurate
Customers are responsible for providing accurate and current information, particularly sender details, recipient details, contact numbers, Philippine delivery addresses, shipment contents, and cargo information.
If information changes before collection, please update or correct it as soon as possible.
Certain shipment information, including shipment declarations, may no longer be editable once collection has been completed.
20. Third-Party Websites & Services
Our website may contain links to external websites or services, including payment providers, maps, social media platforms, and government websites.
These external services operate under their own privacy policies and practices.
Kabayan Cargo is not responsible for the privacy practices of websites or platforms that we do not control.
21. Changes to This Privacy Policy
We may update this Privacy Policy as our website, systems, services, operating procedures, or legal requirements change.
The latest version will be published on this page together with the date it was last updated.
Where appropriate, material changes may also be communicated through other available channels.