Collected
Your box has been collected in the UAE.
TRACK YOUR SHIPMENT
Track your box anytime.
Enter your tracking number to check the latest available status of your shipment from the UAE to the Philippines.
Track Your Shipment
Enter your box number for the latest shipment status and progress.
Easy Status for Easy Tracking
From Pickup to Delivery
UAE Warehouse
Your box has arrived at our UAE warehouse and is being prepared for shipment.
Loaded in Container
Your box has been loaded into its assigned container and is ready for the sea journey.
In Transshipment
Your shipment is in transit through an intermediate port on its way to the Philippines.
PH Customs
Your shipment is undergoing customs screening and clearance in the Philippines.
PH Warehouse
Your box has been received at our Philippine warehouse and is being prepared for local delivery.
Out for Delivery
Malapit na, Kabayan! Your box is on its way to the recipient’s address.
Delivered
Padala received! Your box has been successfully delivered to your recipient đź’™
Tracking Updates May Take Time
Shipment statuses are updated as your box moves through each stage. If you don't see a new update right away, it doesn't necessarily mean your shipment has stopped moving.
Need Help?
If your tracking status hasn't changed for longer than expected, send us your tracking number and we'll help check it.
Need Help With Your Shipment?
Understanding Your Status
See what each tracking status means.
Tracking Help
Delivery & Transit Times
Learn what may affect your shipment timeline.
Delivery & Transit TimesSomething Doesn't Look Right?
Send us your tracking number and we'll help.
Contact UsHelp & Answers
Frequently Asked Questions
Quick answers about tracking your balikbayan box.
Where can I find my tracking number?
You can find it on your shipment receipt or booking/shipment confirmation.
Why hasn't my tracking status changed?
Some stages take longer than others. Updates appear as your shipment reaches the next recorded stage.
What does “In Transshipment” mean?
Your shipment is moving through an intermediate point as part of its sea-cargo journey to the Philippines.
Who should I contact if I have a tracking concern?
Send us your tracking number and concern through our Contact or WhatsApp support channels so the team can check it for you.
Ready when you are
Ready to send something home?
Book a pickup online or ask the team which service is right for your shipment.