Pickup questions
Coverage, scheduling, loaded-box readiness, and rescheduling support.
Book a box
Tell us what you are sending and where we should pick it up.
Coverage, scheduling, loaded-box readiness, and rescheduling support.
Box sizes, packing guidance, restricted items, and service selection.
Tracking, receiver corrections, delivery updates, and shipment concerns.
Frequently asked questions
Quick answers about booking, service options, timing, and packing.
Use the online booking form and choose a preferred collection date. You can also contact the team if you need help before booking.
Yes, when both services are available for your shipment. Sea cargo is usually chosen for value, while air cargo is useful when timing matters more.
Timing depends on the shipping mode, destination, schedule, customs processing, and final-delivery route. Ask the team for the current estimate before you send.
Special handling may be available for bicycles, appliances, electronics, furniture, and fragile items. Ask about wrapping or wood crating before pickup.